Frequently Asked Questions
Q: I don't have a huge yard, Can I get my bag serviced every two months?
A: Yes. We offer a bi monthly service for those who don't have enough to fill the bag monthly.
Q: I thought you said your bags were UV resistant bags? Why can't I go longer between services?
A: Yes our bags are UV resistant but like most things left sitting in the Nth QLD sun, they can deteriorate quickly. Especially when faced with the other elements and heavy loads! Regular servicing prolongs the life of our bags which means lower costs to the customer.
Q: Where can I find my next service date?
A; Your most recent invoice will have your next service date on it. Also your unique customer code you received upon being a Smiles customer will give you a clue. For most of our customers, the last 2 numbers and letters is your set monthly service day. E.G. M1 - Monday Week one, T4 - Tuesday Week four. H3 Thursday Week three.
Unless you have moved address, Then this won't match up. Just call or txt the office and they will be more than happy to help you. View our Service Calendar here.
Q: Why have I been charged a service fee when I didn't receive a service?
A: This fee is charged as most of our costs have already been incurred by the time we reach your property. This fee has either been applied because they bag was empty, it had not enough waste to warrant a full charge or access to the bag was blocked somehow e.g. gate was locked, car parked in the road.
Q: What happens to my waste?
A: All green waste removed from homes is mulched. This is why we ask for green waste only.
Q: I am being deployed/going away for holidays. Can I place my service on hold for longer than a month?
A: We understand that life happens. Call the office to make arrangements for your service.
Q: Are you on Facebook?
A: Yes we are! Stop by and like us for regular updates on Smiles Garden Bags.
Find Us at https://www.facebook.com/SmilesGardenBags
Q: I don't have a huge yard, Can I get my bag serviced every two months?
A: Yes. We offer a bi monthly service for those who don't have enough to fill the bag monthly.
Q: I thought you said your bags were UV resistant bags? Why can't I go longer between services?
A: Yes our bags are UV resistant but like most things left sitting in the Nth QLD sun, they can deteriorate quickly. Especially when faced with the other elements and heavy loads! Regular servicing prolongs the life of our bags which means lower costs to the customer.
Q: Where can I find my next service date?
A; Your most recent invoice will have your next service date on it. Also your unique customer code you received upon being a Smiles customer will give you a clue. For most of our customers, the last 2 numbers and letters is your set monthly service day. E.G. M1 - Monday Week one, T4 - Tuesday Week four. H3 Thursday Week three.
Unless you have moved address, Then this won't match up. Just call or txt the office and they will be more than happy to help you. View our Service Calendar here.
Q: Why have I been charged a service fee when I didn't receive a service?
A: This fee is charged as most of our costs have already been incurred by the time we reach your property. This fee has either been applied because they bag was empty, it had not enough waste to warrant a full charge or access to the bag was blocked somehow e.g. gate was locked, car parked in the road.
Q: What happens to my waste?
A: All green waste removed from homes is mulched. This is why we ask for green waste only.
Q: I am being deployed/going away for holidays. Can I place my service on hold for longer than a month?
A: We understand that life happens. Call the office to make arrangements for your service.
Q: Are you on Facebook?
A: Yes we are! Stop by and like us for regular updates on Smiles Garden Bags.
Find Us at https://www.facebook.com/SmilesGardenBags
Smiles Garden Bags are happy to support other local businesses.
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